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At BespokecollectiblesNg, customer satisfaction is important to us. As a brand that produces handcrafted and custom footwear, we strive to deliver products that meet the highest standards of quality and craftsmanship.

Please read this Refund Policy carefully before making a purchase.

1. General Refund Policy

Refunds are only granted under specific circumstances outlined in this policy. By placing an order with BespokecollectiblesNg, you agree to the terms stated herein.

2. Eligible Refund Situations

You may qualify for a refund if:

A. Incorrect Product Delivered

You receive a product that differs significantly from the item ordered.

B. Manufacturing Defect

The product arrives with a verified manufacturing defect or workmanship issue.

C. Product Damaged During Delivery

The item arrives damaged due to shipping or handling.

Customers must notify us within 48 hours of receiving the product and provide clear photographs or videos showing the issue.

3. Non-Refundable Items

Refunds will not be granted for:

• Change of mind after purchase.
• Incorrect size selected by the customer.
• Incorrect measurements provided for custom orders.
• Normal wear and tear.
• Minor variations in handcrafted products.
• Products damaged through misuse, neglect, or improper care.
• Sale, clearance, or promotional items unless defective.

4. Custom and Made-to-Order Footwear

Due to the personalized nature of custom footwear:

• Custom-made products are generally non-refundable.
• Once production has commenced, orders cannot be cancelled for a refund.
• Refunds for custom orders will only be considered where a verified manufacturing defect exists.

Where possible, BespokecollectiblesNg may offer adjustments, repairs, or replacements instead of refunds.

5. Refund Request Process

To request a refund:

1. Contact us within 48 hours of receiving your order.
2. Provide your order number.
3. Include photographs or videos showing the issue.
4. Provide a brief explanation of the problem.

Requests should be sent to:

Email: [Insert Email Address]

Phone/WhatsApp: [Insert Contact Number]

6. Product Inspection

Where necessary, customers may be required to return the product for inspection before a refund is approved.

Returned products must:

• Be unused where applicable.
• Be returned in their original packaging.
• Include all accessories and materials supplied.

Failure to meet these conditions may affect eligibility for a refund.

7. Refund Approval

Once your request has been reviewed and approved, we will notify you via email or phone.

Approved refunds will be processed using the original payment method whenever possible.

8. Refund Processing Time

Refunds are typically processed within 7–14 business days after approval.

Processing times may vary depending on your bank, payment provider, or financial institution.

9. Shipping Costs

Shipping fees are generally non-refundable except where:

• The wrong product was shipped.
• The product arrived damaged due to our error.
• A manufacturing defect is confirmed.

10. Exchanges and Store Credit

In some situations, BespokecollectiblesNg may offer:

• Product replacement
• Exchange for another size (subject to availability)
• Store credit

These options may be provided as an alternative to a cash refund.

11. Policy Updates

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website and become effective immediately upon publication.