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Welcome to BespokecollectiblesNg. These Terms and Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About BespokecollectiblesNg

BespokecollectiblesNg is a footwear production and retail brand specializing in handcrafted and custom footwear, including mules, slides, sandals, loafers, and other related products.

2. Acceptance of Terms

By using our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with any part of these terms, please discontinue use of our website and services.

3. Products and Services

We strive to accurately display all footwear designs, colors, sizes, and specifications.

However:

• Product colors may vary slightly due to device screen settings.
• Handmade products may have minor variations that do not affect quality.
• We reserve the right to modify or discontinue products without prior notice.

4. Orders

Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Decline orders suspected of fraudulent activity.

Order Information

Customers are responsible for providing accurate:

• Name
• Phone number
• Email address
• Delivery information
• Foot measurements (for custom orders)

BespokecollectiblesNg will not be liable for delays or losses resulting from incorrect information provided by customers.

5. Pricing and Payments

All prices are listed in Nigerian Naira (₦) unless otherwise stated.

We reserve the right to:

• Update prices without prior notice.
• Correct pricing errors.
• Refuse orders affected by technical pricing inaccuracies.

Payment must be completed before production or shipment begins unless otherwise agreed in writing. [60% payment in most cases]

6. Custom and Made-to-Order Footwear

Custom footwear is produced according to customer specifications.

For custom orders:

• Customers are responsible for providing accurate measurements.
• Production begins only after payment confirmation
• Once production has started, orders cannot be cancelled.
• Custom-made products are generally non-refundable except in cases of manufacturing defects.
• Customers can only set the delivery timeline to a timeline of 7-9 business days from when they have placed an order.

7. Shipping and Delivery

Delivery timelines[Usually within 7-9 business days] are estimates and may vary due to:

• Production schedules
• Courier delays
• Public holidays
• Weather conditions
• Unforeseen circumstances

BespokecollectiblesNg is not liable for delays caused by third-party logistics providers.

Risk of loss transfers to the customer upon delivery.

8. Returns and Exchanges

Customers may request returns or exchanges subject to our Return and Exchange Policy.

Returns may be accepted where:

• Incorrect items were delivered.
• Products arrive damaged.
• Manufacturing defects are identified.

Products must be returned unused and in their original condition.

Custom-made footwear may not be eligible for return unless a production defect exists.

9. Intellectual Property

All content on this website, including:

• Logos
• Product images
• Designs
• Text
• Graphics
• Videos
• Branding materials

are the exclusive property of BespokecollectiblesNg and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Distribute harmful software or malicious content.
• Misrepresent personal information.
• Engage in fraudulent transactions.

Violation of these terms may result in account suspension or legal action.

11. Limitation of Liability

To the fullest extent permitted by law, BespokecollectiblesNg shall not be liable for:

• Indirect or consequential losses.
• Business interruption.
• Loss of profits.
• Delivery delays caused by third parties.
• Damages arising from misuse of products.

Our total liability shall not exceed the amount paid for the affected order.

12. Product Care

Customers are responsible for following footwear care instructions provided by BespokecollectiblesNg.

Damage resulting from improper use, storage, or maintenance is not covered under any return or replacement arrangement.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

14. Changes to Terms

We reserve the right to update these Terms and Conditions at any time.

Changes become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of any revised terms.

15. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts in Nigeria.

16. Contact Information

For questions regarding these Terms and Conditions, please contact:

BespokecollectiblesNg

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Website: [Insert Website URL]

Business Hours: [Insert Business Hours]

Thank you for choosing BespokecollectiblesNg — Crafting stories, one sole at a time